Head Office

01638 781130


01353 883562


01440 847799


01480 276795


01223 654317

Bury St Edmunds

01284 337586

Local Trusted Company

One fixed price

Up to 10 year warranty

100% Customer Satisfaction

Next day installation

Gas Safe approved

Boiler warranties and guarantees

All new boilers come with a warranty or guarantee from the manufacturer. It is important to know which one your new boiler comes with, whether it will be registered for warranty by the installer, how long you are covered for and what that cover includes.

What is the difference between a warranty and a guarantee?

Warranties and guarantees are mostly the same in legal terms, so it’s important to pay attention to the terms and conditions of both. Generally speaking, a guarantee is better than a warranty as you are certain to have your boiler fixed if there’s a problem, but a warranty depends on factors including how it was installed and by whom.


  • 2-10 years, depending on manufacturer.
  • Improves your consumer rights.
  • May include a premium in the price, like a form of insurance.
  • Any genuine faults will result in a replacement from the manufacturer free of charge.
  • Includes terms such as yearly servicing and installation by a gas-safe/registered engineer to uphold validity.


  • 2-10 years, depending on manufacturer and installation.
  • Vaillant and Worcester Bosch offer 10 year guarantees.
  • The boiler manufacturer must attend your property and repair or replace the boiler within a reasonable period of time.
  • Improves your consumer rights.

All of our boiler installations include a 10 year warranty as standard and a 10 year guarantee on all Worcester Bosch boilers, subject to terms and conditions. We are a recognised Worcester Bosch Accredited Installer and our relationship with some of the leading boiler manufacturers including Worcester, Grant, Valliant, Baxi and Vokera means that we can provide competitive prices on not only the boiler itself, but also any spare parts required.

We provide boiler servicing, boiler installation and boiler replacement for the Suffolk, Cambridgeshire and East Anglia areas including Newmarket, Cambridge and Huntingdon. For a free quotation, advice or to book a service please call our office on 01638 781130.

Alternatively book your appointment online for same day/next day call out and servicing.