Call our
24 hour helpline

Have an

Call Now

Head Office

01638 781130


01353 883562


01440 847799


01480 276795


01223 654317

Bury St Edmunds

01284 337586

Have an emergency?
Call our 24 hour helpline 07468 694627
Call Now
Leading independent heating, plumbing and bathroom specialists

Terms and Conditions


Any work carried out by Heating Company will become null & Void if the work completed is subject to misuse or negligence. It shall also be null & void if repaired, modified or tampered with by anyone other than an engineer from Heating Company.

Heating Company will accept no liability for, or guarantee suitability; materials supplied by the client and will accept no liability for any consequential damage or fault. Heating Company reserve the right to charge for any additional time incurred at our standard hourly rate.

All materials supplied and installed will remain the property of Heating Company until payment is received in full for the agreed sum or money charged for works undertaken.

Work is guaranteed only in respect of work directly undertaken by Heating Company and payment in full has been made. Any non-related faults arising from recommended work which has not be undertaken by Heating Company will not be guaranteed.

Heating Company shall not be held responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out.

The client shall be solely liable for any hazardous situation in respect of Gas Safe regulations or Gas warning notice issued.

Where Heating Company agrees to carry out works Heating Company cannot take responsibility for your existing Heating System and Pipework and accepts no liability in respect of the effectiveness of such works or otherwise.

Heating Company shall only be liable for rectifying works completed by Heating Company and shall not be held responsible for ensuring damage or claims resulting in this or other works overlooked, or subsequently requested and not undertaken at that time.

Although Heating Company accepts employer’s liability for its employees and for sub-contractors, the customer is under a duty as owner or occupier of the site to take reasonable steps to ensure the ordinary safety and security of the site and to advise Heating Company of any circumstance which might affect Health & Safety.

Heating Company will ensure the area of work is left in a safe and reasonably clean and tidy condition on a daily basis.

All guarantees will be registered on the client’s behalf once payment is received in full for the parts and materials used.


GDPR (General Data Protection Regulation):

Heating Company understands that your privacy is important to you and that you care about how your personal data is used. To view our GDPR policy please see


Privacy Policy:

For more information on our website Privacy Policy please see 



Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0177 981 2929 or via their website for our full Complaints Policy please see


Hourly Rate Work:

The Client shall only be charged for the time spent relating to the clients work. All rates are non-negotiable.



Quotations issued are a fixed cost (unforeseen circumstances exempt) include Labour and Materials and are charged at the current VAT rate at the date of invoice.

On acceptance of quotations a 20% deposit is required, with full payment due on completion of works detailed in the quotations, unless otherwise agreed with the client and Heating Company.

Where a quotation is provided every effort will be made to supply the quantity, quality and description of the goods supplied and any specification for them shall be as set out in the quotation.

Quotations are valid for a period of 30 days from date of issue.



20% deposit is required on the overall price on acceptance of the quotation prior to the commencement of the work. Payment is due on completion of works, unless agreed otherwise by Heating Company to the client at the time of proceeding with any quotation issued.

The customer is not entitled to withhold payment in full by reason of minor defects which can be remedied under a snagging procedure. Heating Company will rectify these within a reasonable time of notification taking into account the obtaining of any necessary replacement parts. This does not affect your statutory rights.

All payments are to be made by Cash, Credit or Debit Card, Cheque or BACS payment. For BACS payment details, please contact Heating Company on 01638 781130